Preopening Hotels
  • Critical path;
  • Hotel Operating Equipment (HOE) standards and purchasing lists;
  • DAFO; competitive set analysis;
  • Room amenities and toiletries design and specifications;
  • Uniform design; scent, botanicals and music selection;
  • Preopening manning guide and budget.
  • Brand creation: brand identity and touch points;
  • Brand umbrella study and set up;
  • Operations discipline touch points.
Operating Hotels
  • Operating: set up of regular discipline meetings;
  • KPI;
  • Profit & Loss (P&L) meeting training, yearly budget;
  • Brand standard creation, operationalization and audit;
  • Revenue management;
  • Experiential audits;
  • Guest satisfaction management.
Chinese Guest Service Excellence (CGSX)
  • Site inspection and GM meeting to determine status and expectations;
  • Training and hotel set up;
  • Hotel tangible deliverables list and specifications;
  • Hotel intangible deliverables training and set up:
  • S&M Chinese platforms;
  • China payment methods.

Antonio Teijeiro

95 Austin Road

Kowloon, Hong Kong SAR

HK mobile: 6998 6429

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